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TexQuest: Contact

Reliable online resources for Texas public schools provided with support from the Texas Legislature

Need Help?

Contact the TexQuest Support Center at Education Service Center, Region 20 for assistance with your TexQuest needs:
Sign up, Usernames and Passwords, Customization
Training and Resource Integration
Promotional Materials
(844) 719-1501 (toll free)
(210) 370-5786 (local) Fax: (210) 503-6388

Monday - Friday: 7:30 AM - 4:30 PM

Texas State Library and Archives Contact Info

Britannica Support/Contact Info

Britannica School icon

Britannica Technical Support
(800) 621-3900 x 7160

Britannica Provider Support

EBSCO Support/Contact Info

Ariele Pappalimberis, Account Executive - Customer Support
800-653-2726 x2738


Thomas McCaffrey, Customer Account Specialist - Technical Support
800-653-2726 x3268

EBSCO Provider Support

Gale Support/Contact Info

Gale/Cengage icon
Gale Technical Support
(800) 877-4253 option 4
Gale Customer Success Manager
(800) 877-4253 x 8430

Infobase Learn360 Contact Info

Infobase Technical Support
1-800-322-8755 x6

Infobase Learn360 Provider Support Contact Info

Internal Use

TexQuest ESC Contacts

For information about TexQuest training in your area, please call or email your region's ESC contact. Invoicing questions should be directed to the Texas State Library and Archives at All other questions can be directed to TexQuest Support:

1  Laura Sheneman  956-984-6055  
2  Matthew Leal  361-561-8559
3  Laura Sprinkle  361-573-0731
4  Jackie Nowlin  713-744-4428
5  Kay Herrington  409-656-2551
6 Jill Rouse 936-435-8379
7  Michelle Cooper  903-988-6918
8  Brandie Craver  903-575-2669
9  Diane Balthrop  940-322-6928
10  Terry Roper  972-348-1414
11  Shawna Ford  817-740-3674
12  Larissa Mezynski  254-297-1184
13 Nikki Robertson     512-919-5451
14  Myra Rains  325-675-8688
15 Betty Potter  325-481-4023
16 Shelly Paschal  806-677-5270
17  Jerard Lafuente  806-281-5878
18  Jennifer Timme  432-561-4301
19  Yoscelina Hernandez  915-780-5075
20  Marty Rossi  210-370-5711


For ESC Contacts Only

District Contact Updates

Complete this form when TexQuest contact information changes for the following district positions:

District Primary Contact

District Library Contact

District Accounts Payable Contact

District Curriculum Contact

District Technology Contact

Upon submission, both the Texas State Library and Archives Commission (TSLAC) and the TexQuest Support Center at ESC-20, receive district contact updates.

Institute of Museum and Library Services logo   Funding for TexQuest is provided in part by a grant from the Institute of Museum and Library Services in combination with state and local funds.