FAQs

If your district is currently a member of TexQuest and would like to add, close or consolidate campuses, please complete the appropriate form below:

• Add a New Campus/es to TexQuest Form.
• Close/Consolidate Campus/es to TexQuest Form.

What does it mean to customize?
Districts may customize district access to TexQuest resources by:

• Requesting usernames and passwords that are consistent and easy to remember
• Requesting IP authentication
  • IP authentication allows users within a specific IP range immediate access to the TexQuest resources without entering a username and password.
    • Check with your district technology professionals to supply your district’s public external IP gateway address or range.
    • If a district IP authenticates, users must still log in with usernames and passwords from home.

How do I customize usernames and/or passwords or request IP authentication for my district?

• To submit a Customization or IP Authentication Request have the district TexQuest Administrator send the request via email to texquest@esc20.info.
• Provide your ESC number, District Name, TEA Number, and Requested Username and Password. If you do not know your TEA number, you can find it on  AskTed. 
• For IP authentication, provide your district's public external IP gateway address or range (check with your IT Department for this information).
• The TexQuest Support Center will send the customized district username and password and IP information to all TexQuest providers. If the username and/or password you request is not available, we will notify you via email to select an alternate.

• NOTE: The TexQuest Support Center does not handle campus customization requests.

Can I customize my district access for just one of the TexQuest providers?

• No. When you customize your district username and/or password, they become effective for all TexQuest providers.

Once I customize for my district, will the district default username and password still work?

• District default usernames and passwords will continue to work simultaneously with all current TexQuest providers.

Is Campus customization required?
No. That is a decision for your campus/district. Reasons campuses customize include:

• To access usage statistics by campus, as well as district. 
• Campus usernames and passwords have already been established. 

How can I customize my campus access?

• To customize campus access, you have to work directly with the TexQuest providers. Campus customization requests should not be submitted through the TexQuest Support Center.
• The providers may ask for your campus TEA number. If you do not know this information, you can find it on AskTed. Below, you will find the TexQuest Provider contact information:
  • Britannica School:  edsupport@eb.com - Provide your Campus Name, your Campus' 9-digit TEA number, and Requested Username and Password.
  • EBSCO LearningExpress:  texquest@ebsco.com - For an individual campus LearningExpress link, provide your District Name, Campus Name, and your Campus' 9-digit TEA number. Otherwise, use your district's direct LearningExpress link.
  • Gale: gale.consortium.installs@cengage.com - For Gale, you can only customize your password since your username is embedded in the custom link that they will provide you.
  • Infobase Learn360: support@learn360.com - Provide your District Name, District TEA #, Campus Name, Campus TEA #, Requested Username, and Requested Password. Visit Learn360 Campus Customization for more information.
  • ProQuest (SIRS Discoverer): www.proquest.com/go/supporttexquest - Add TexQuest to the subject line, then the request.  Provide the current username or default username and the requested change to that username.  For districts with multiple campus customization requests, please email a spreadsheet that contains the ESC #, District Name, District TEA #, Campus Name, Campus TEA #, Requested Username, and Requested Password to customerservice@proquest.com and put "TexQuest Campus Customization" in the subject line.
  • TeachingBooks: http://teachingbooks.net/CampusCustomization - Complete the form with the requested information. For districts with multiple campus customization requests, please email a spreadsheet that contains District Name, District TEA #, Campus Name, Campus TEA #, Requested Username and Requested Password to accounts@teachingbooks.net and put "TexQuest Campus Customization" in the subject line.
  • For districts with multiple campus customization requests, email a spreadsheet to each TexQuest provider that contains ESC #, District Name, District TEA #, Campus Name, Campus TEA #, Requested Username, and Requested Password. Put "TexQuest Campus Customization" in the subject line.